FAQ
Everything you need to know about Hainiu Accelerator
What distinguishes Hainiu Accelerator from other accelerators on the market?
Hainiu Accelerator's primary distinction from traditional accelerators lies in the underlying protocol. Most accelerators still use IPsec or IKEv2, whereas Hainiu Accelerator fully integrates WireGuard protocol, with only 4000 lines of code (IPsec exceeds 600,000 lines), providing 3-5 times faster transmission speeds while significantly reducing battery consumption. Additionally, Hainiu Accelerator's no-logs policy has been independently audited by Cure53, with the audit report publicly accessible, ensuring that speed and security can be achieved simultaneously.
Which operating systems and devices does Hainiu Accelerator support?
Hainiu Accelerator offers native clients for all platforms, supporting Windows 7 and later, macOS 10.14 and later, iOS 14 and later, Android 6.0 and later, as well as popular Linux distributions (Ubuntu, Fedora, Debian, etc.). Furthermore, Hainiu Accelerator provides detailed router configuration tutorials, supporting mainstream router firmware such as Asus, Netgear, and OpenWrt, allowing for protection of all connected devices with a single configuration.
How can I get a refund if I'm not satisfied with Hainiu Accelerator?
Hainiu Accelerator offers a 30-day unconditional money-back guarantee. If you are not satisfied with the service within 30 days of purchase, simply contact our support team via online chat or email at support@vpnjs.net, and you can request a full refund without providing any reason. Refunds are usually processed back to your account within 1-3 business days.
What actual connection speed can I expect with Hainiu Accelerator?
Hainiu Accelerator has deployed over 3000 high-speed server nodes globally, and testing results indicate: average latency to Asia-Pacific nodes is below 30ms, while connecting to North American nodes shows approximately 80-120ms, with download speeds consistently exceeding 500 Mbps on gigabit broadband. Thanks to the efficiency of the WireGuard protocol, Hainiu Accelerator maintains a stable and smooth connection even in complex network environments.
What does Hainiu Accelerator's no-logs policy include?
Hainiu Accelerator's no-logs policy encompasses all of the following aspects: no recording of your original IP address, connection timestamps, accessed websites or domains, DNS queries, or bandwidth usage data. All servers operate in a pure RAM environment, automatically erasing data upon physical reboot. This policy has been thoroughly reviewed by the internationally recognized security auditing firm Cure53, and a complete audit report is available for review on the Hainiu Accelerator website.
Hainiu Accelerator provides detailed router configuration tutorials that support major router firmware such as Asus (Asuswrt-Merlin), Netgear, Linksys, and OpenWrt. Configuration steps usually include: 1) Logging into the router management interface; 2) Going to acceleration client settings; 3) Importing the configuration file provided by Hainiu Accelerator; 4) Entering your Hainiu Accelerator account credentials. Once configured, all devices connected to the router's WiFi will automatically receive accelerator protection without needing to install clients on each device.
Yes, Hainiu Accelerator is optimized for streaming connection performance. Our high-speed nodes can smoothly stream 4K ultra HD video content. Hainiu Accelerator regularly updates the server IP pool to ensure a stable streaming access experience. However, please note that Hainiu Accelerator does not encourage users to violate the terms of service of any streaming platforms.
Thanks to the efficient design of the WireGuard protocol, Hainiu Accelerator has minimal impact on internet speed. In most cases, speed loss does not exceed 5-10% of the original bandwidth. In some instances, if your ISP throttles specific traffic (like video streaming or P2P), using Hainiu Accelerator may even improve your speed, as the encrypted connection prevents the ISP from performing deep packet inspection (DPI) and traffic identification.
Yes, the Lightning Version of Hainiu Accelerator supports up to 6 devices simultaneously, while the Flagship Version allows up to 10 devices. This means you can use accelerator protection on your smartphone, computer, tablet, smart TV, and other devices simultaneously without any extra cost. For more devices, it's recommended to configure Hainiu Accelerator on your router, protecting all devices in your home with a single setup.
Public WiFi is a high-risk environment for data theft by hackers. Once connected to Hainiu Accelerator, all your internet traffic is encrypted through AES-256 connections, making it impossible for anyone on the same WiFi network to read your data, even in the event of a man-in-the-middle attack or sniffing. Hainiu Accelerator also offers an automatic connection feature that initiates accelerator protection when it detects an insecure WiFi network.
Yes, Hainiu Accelerator's no-logs policy has been independently audited by the renowned security auditing firm Cure53. The audit team conducted a comprehensive review of Hainiu Accelerator's server infrastructure, code base, and operational processes, confirming that Hainiu Accelerator does not record any identifiable user data. The complete audit report is publicly available on the Hainiu Accelerator website.
Yes, Hainiu Accelerator provides a native command-line client for Linux, supporting major distributions such as Ubuntu 18.04+, Debian 10+, Fedora 33+, CentOS 8+, and Arch Linux. Installation methods include one-click installation via APT/YUM repositories, as well as manual .deb or .rpm package installation. The Linux client supports all core features including the WireGuard protocol, split routing, and Kill Switch.
Yes, the Flagship Version of Hainiu Accelerator includes an exclusive static IP address. Static IPs are particularly useful for scenarios such as remote access to corporate networks or NAS, running online services requiring fixed IPs, and avoiding CAPTCHA challenges triggered by frequent IP changes. The static IP is assigned solely to you and is not shared with other users.
Hainiu Accelerator has built-in leak protection mechanisms: DNS leak protection ensures that all DNS queries are resolved through encrypted connections; WebRTC leak protection prevents browsers from exposing your real IP through the WebRTC interface; IPv6 leak protection ensures that IPv6 traffic is also protected. You can use the built-in leak testing tool in the Hainiu Accelerator client or visit third-party testing websites to verify your protection status.
Hainiu Accelerator's proprietary obfuscation protocol can disguise accelerator traffic as regular HTTPS traffic, effectively countering deep packet inspection (DPI) technologies. In environments with strict internet restrictions, Hainiu Accelerator's obfuscation mode can help users keep a stable connection to the free internet. However, please note that Hainiu Accelerator advocates for responsible use of accelerators and compliance with local laws and regulations.
Hainiu Accelerator supports a variety of secure payment methods: Visa/Mastercard international credit and debit cards, PayPal, Alipay, WeChat Pay, and cryptocurrencies (Bitcoin, Ethereum, etc.). Choosing cryptocurrency payment grants additional anonymity. All payment channels are processed through PCI DSS-certified secure gateways, ensuring the safety of your payment information.
Hainiu Accelerator has deployed over 3000 servers in more than 80 countries and regions worldwide. Key coverage areas include North America (over 30 cities in the US, 5 in Canada), Europe (25 countries including the UK, Germany, France, the Netherlands, Switzerland), Asia-Pacific (15 countries including Japan, South Korea, Singapore, Australia, India), South America (Brazil, Argentina, Chile), and the Middle East and Africa (UAE, South Africa, Turkey).
Yes, Hainiu Accelerator offers Chrome and Firefox browser extensions. These lightweight extensions only encrypt traffic within the browser (without affecting other applications). They are especially useful for rapidly switching IP locations when engaging in cross-border shopping comparisons. The browser extensions also include WebRTC leak protection and ad-blocking features.
Hainiu Accelerator offers various customer service channels: 1) 24/7 online chat—visit Hainiu Accelerator's official website to chat with customer service in real time, with an average response time of under 2 minutes; 2) Email support—send an email to support@vpnjs.net for typically a reply within 24 hours; 3) Help Center—containing hundreds of detailed tutorials and troubleshooting guides. Our support team offers bilingual service in both Chinese and English.
Hainiu Accelerator's Lightning and Flagship Versions come with built-in ad-blocking and malicious website protection features. This functionality operates at the DNS level, maintaining a blacklist of over 1 million rules that prevents the loading of ad trackers, malicious domains, and phishing sites during the DNS resolution stage. This method is more efficient than traditional browser ad-blocking plugins, as it interrupts unwanted connection requests at the network level.